Lifetime Warranty

Manufacturer Lifetime Warranty Statement

 

All Grabit® Pro, Grabit® Micro, Grabit® Drill-Out and Grabit® Select Series manufactured by Alden, are guaranteed by a Lifetime Warranty against defects in materials and workmanship for life. 

We will replace, without cost to our customers, any item manufactured by Alden found to be defective as a result of defective material or workmanship that is still owned by the original purchaser. We will not, however, replace any item which is not properly used, abused or subject to any use other than that which was originally intended.  In no event shall liability under this warranty exceed the original purchase price and we cannot accept liability for problems caused to materials as a result of a defective part.


Single Step Warranty Replacement

To obtain a replacement for your broken or damaged bit please send us your broken parts in an envelope with your return address to: 

Alden Corporation RE: Broken Tool

251 Munson Rd

Suite B

PO Box 6262

Wolcott, CT 06716 [USA]

  Please be sure to include the broken tool in your envelope (we recommend a small padded envelope to ensure the bit remains inside while going through USPS machinery)!  We ask that you send us the broken part so our engineers can observe why the part failed, and we'll send you a new piece fresh off the line (the same model you sent us). We will mail your brand new replacement tool immediately upon receipt and we'll pay for the postage for the returned new piece. Please allow 2-3 weeks for warranty replacement.

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