Q: How do you ship my order?
A: All orders are processed the same day (if purchased prior to 3PM EST) via USPS 1st Class Mail or better. 

Q: Will you provide me with tracking information?
A: Yes, you'll automatically receive your tracking information via email within 24 hours. Please allow 24 hours for the tracking to be updated in the system.

Q: Can you ship internationally?
A: Yes, we now ship internationally via our shopping cart. You may select your shipping method to see your estimated costs. Price does not include any import or customs charges that may be required.

Q: What is the best way to contact you?
A: You can contact us directly through our contact us form and we'll reply to you usually in less than 24 business hours.

Q: What payment methods do you accept?
A: We currently accept all major credit cards as payment methods.

Q: What is the difference between the Grabit® Pro and the one on TV?
A: The Grabit® Pro is stronger than the Grabit® advertised on TV. It is made of harder steel (M2 High-Speed Steel) and made in the USA. The TV version is made in China.

Q: How do you use the Grabit® Pro to remove stripped screws?
A: It's really simple! The operating instructions are here.

Q: Do you accept returns?
A: Yes, we want you to be satisfied with your purchase. Click here for our return policy.

Q: Does the Grabit® Pro come with a lifetime warranty?
A: Yes, if for whatever reason your Grabit® Pro breaks you can return the individual bit to the manufacturer directly. Upon receipt you'll be shipped a brand new replacement. See instructions here.

Q: Are you an authorized distributor of the Grabit® Pro?
A: We are! You can trust our reputation for quality and customer service.

Q: Is the Grabit® 100% Made in the USA - American made?

A: Yes! The screw and bolt extraction tools are proudly 100% American made (Wolcott, CT).  

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